Right of withdrawal
Article 12 of the Consumer Rights Protection Law of the Republic of Latvia (PTAL) and Cabinet Regulation No. 207 "Regulations on distance contracts" stipulate that the customer has the right to withdraw from the contract within 14 (fourteen) calendar days from receipt of the order and return the goods to the Seller, by sending a letter of withdrawal to the Seller.
Withdrawal letter form: AtteikumaVeidlapa.pdf
The goods must be returned to the Seller together with the completed goods return form. The Buyer is obliged to return the goods to the Seller within 7 days after sending the letter of withdrawal. All expenses that will be incurred in connection with the return of the goods to the Seller shall be borne by the Buyer. Money for the returned product will be credited to your bank account within 30 (thirty) calendar days (if the product does not comply with the terms of the contract), counting from the moment of receipt of the product.
The buyer cannot exercise the right of withdrawal if:
§ the ordered goods cannot be returned according to their nature, they are perishable or can be used quickly;
§ the ordered goods are made directly to the Buyer by individual order;
§ the buyer has opened the packaging of the audio or video recording or computer program.
Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer the right of withdrawal or withhold compensation in case of damage to the product, negligent handling of the product during use or non-compliance with the instructions, if the original packaging of the product is lost or its packaging is significantly damaged.
In cases when a product for which a manufacturing defect has been found is returned, or a product of an inappropriate size or model has been sent to the customer due to Trolla.lv's fault, Trolla.lv reimburses the customer for the product and 100% of the product return costs.
Return address: Trolla Baltic SIA , Aleksandra iela 2b, Tukums, LV-3101, Latvia